Frequently Asked Questions

Here's answers some answers to questions you may have. Need to know anything else? Drop us a line here.

How will Fluenccy help my business?

Fluenccy provides SMEs and their Trusted Advisors with powerful software to track and manage their foreign invoices. Using our unique platform, you can understand your cross-border invoice risks and opportunities, and develop a better Plan to Manage foreign invoices going forward. The benefits? Reduced foreign currency loss, increased profit, and increased efficiency for your business.

Why is reducing foreign invoice loss important for my business?

We thought you might ask. Foreign invoice loss is very often much larger than SMEs realise, and like any financial loss, it’s important to minimise this as much as possible for a better bottom line.

I’m an Accountant/Advisor. How can Fluenccy help my clients?

Fluenccy enables Accountants and Advisors to quickly provide powerful yet understandable foreign currency performance reviews for their clients, and help them to get better, more consistent rates on foreign invoices. Learn more here.

What is a ‘Currency Score’?

Currency Score shows how your foreign invoice strategy is performing against the industry benchmark, and where your rates could improve to reduce waste and increase profit. Learn more about Currency Score here.

Once I have a Currency Score, what’s the next step?

With your business’ facts and figures from Currency Score, Fluenccy helps you to develop a better Plan to increase profit, reduce loss, and get valuable time back.

What information does Fluenccy need about my business? Can I be sure my data is safe and private?

As a software company, our top priority is data security and ensuring best practice around privacy and accessibility. Here are some answers to questions you may have around data privacy. Please contact us if you have any further questions.

How do I add invoices to Fluenccy?

Fluenccy is a Certified Xero App Partner meaning you can sync your invoice data with Fluenccy with just a few clicks. We also have CSV upload and ERP integration options available.

How much does Fluenccy cost?

Fluenccy pricing starts at only US$45 per month. We’re a transparent, subscription driven-business with no foreign currency markups. Check out our pricing page for more information.

I’d like to try Fluenccy before I commit to anything. Is this possible?

Yes, absolutely. Schedule a demo with us here and we’ll get you all set up.

Is any Personally Identifiable Information (PII) used?

The only non-numerical data Fluenccy uses is the Invoice Issuer, which is usually the business name. No other details, such as individual contact names or addresses are pulled or accessed.

How much data is synced?

Your unique Currency Score takes into account your last 12 months of invoice payments. To make sure we capture the corresponding invoices though, we pull up to 24 months of data to match and reconcile the numbers accurately. We understand those long overdue invoices!

What data is required to use Fluenccy?

In order to review your historical foreign currency invoices and provide a Currency Score, Fluenccy requires some invoice and payment information. 

We have developed a number of ways that you can provide this information.

You can use our secure and approved Xero Integration, provide a CSV or Excel file, or even connect Fluenccy with your ERP software. 

Whichever option you choose, we only use the relevant data from your foreign currency invoices and payments that help us import, track and score your foreign currency costs.

This is the full list of data we may need to securely connect: 

  • Organisation Currency
  • Invoice ID
  • Invoice Status
  • Invoice Type
  • Invoice Date Due
  • Invoice Date
  • Invoice Total
  • Invoice Currency Code
  • Invoice Currency Rate
  • Invoice Amount Due
  • Invoice Amount Paid
  • Invoice Contact Name
  • Payment Payment Id
  • Payment Status
  • Payment Type
  • Payment Invoice ID
  • Payment Date
  • Payment Amount
  • Payment Currency Code
  • Payment Currency Rate

We don’t use or have access to any other parts of your Xero account, including bank account details and payment methods. That’s for your eyes only.


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We're happy to answer any questions or give your personalised demo.

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